Changing a Few Things for the Better

Early last year, we added a message to the front page of modwest.com:

"New beginnings at Modwest: We're changing a few things for the better. Stay tuned..."

Maybe you've wondered what it was all about.

Well, we've been busy. Besides the company blog, upcoming office move, and a huge effort to deploy a new storage system that will, among other things, lay the foundation for a PHP upgrade, we've been working on another project for over two years now. Very soon, the Modwest Feedback Community will be unveiled.

It's been several years since we sent out a customer survey to learn what we were doing well, what we needed to add, and what we needed to fix. The results were helpful, but it was a lot of work to put together, and represented just a moment in time among a relatively small sample of customers. What we needed was a better way to create discussion and listen, on an ongoing basis, so we could implement the things you're wanting most in a reasonable time frame.

   

We initially tried to set up a special email address (feedback at modwest dot com) and website form. But they were only sparsely used, providing little droplets of feedback every so often, without the response aggregation features of surveys, which are really needed to make sense of it all.

Now, we think we have the right tool for the job:   A Modwest customer community dedicated to giving you a voice and building conversations between all of us.  We'll open up the Modwest Feedback Community on October 30th.

In the next few days, we'll be inviting in a small number of customers to participate as part of a "soft-launch". If you're interested in this sneak peek, let us know by emailing feedback at modwest dot com and we'll add you to the early-invite list.

Stay tuned -- we're (really) changing a few things for the better.

-JM