Feedback Community Open Beta

As we recently mentioned, we've been working on something new that will help businesses and organizations to listen better to their customers.

We're nearly ready to invite everybody, but for now, just you lucky blog readers get the link:

  

https://feedback.modwest.com

There, you can log in with your OnSite or mailbox username and password.

The idea behind the site is pretty simple: you can ask and answer questions, or vote ('tis the season, after all) on existing answers. Already, people are talking about:

• What features do you want added to OnSite?
• What format should the Modwest knowledge base take?

There are still a few missing features in the Feedback Community that we'll be adding in the coming weeks. One item is the separation of your OnSite username from your community display name. This might be important to you if your Modwest username isn't something you want known to the world.

We're very interested to hear your feedback, and so your participation in the Feedback Community earns you member points! These points will provide the foundation for contests and prizes in the future, so we hope you'll check it out.

Also, look out for me and the rest of the Modwest Team in the community; you can tell who's who by these little badges:

Administrators: These are the folks responsible for managing the community software itself.

Community Manager: Helps newcomers and generally keeps the conversation flowing smoothly. Modwest Customer Care Specialist Marianne is our Community Manager. Contact her for help any time.

Modwest Team: Listeners and community participants who work here.

In a few weeks we'll do a super-mega email blast to all customer contacts. In the meantime, feel free to share this post and the https://feedback.modwest.com link with other Modwest customers. Let the voting begin!

-JM